Careers

Job Title: Customer Service Representative

Classification: Salary/Exempt

Reports to: Customer Service Account Manager

SUMMARY

The Customer Service Representative serves as a primary point of contact for customers and plays a critical role in ensuring accurate order processing, clear communication, and on-time delivery. This position requires strong attention to detail, organization, and collaboration across departments to ensure customer orders are processed efficiently and meet all specifications. 

DUTIES AND RESPONSIBILITIES

Primary Functions

• Accurately enter and process customer purchase orders, ensuring all order details, specifications, pricing, and delivery requirements are correct. 
• Review and validate customer POs for accuracy and completeness prior to order release. 
• Respond promptly and professionally to customer inquiries regarding order status, pricing, lead times, and shipping details. 
• Process orders in a timely manner while understanding material flow, capacity, and supply chain constraints. 
• Monitor orders throughout the fulfillment process and coordinate with logistics and shipping teams to ensure on-time delivery. 
• Work closely with sales, production, manufacturing, and shipping teams to maintain order accuracy and visibility. 
• Collaborate with sales and supply chain teams to support timely order fulfillment and customer satisfaction. 
• Resolve order-related issues including changes, cancellations, discrepancies, shortages, and delivery concerns. 
• Maintain accurate and up-to-date records in the order management and ERP systems. 
• Review inventory availability and provide customers with shipping timelines and pricing information as needed. 

Secondary Functions

• Build and maintain strong, long-term customer relationships to support retention and repeat business. 
• Maintain accurate customer account records and documentation. 
• Identify recurring or complex issues and escalate them to appropriate internal teams. 
• Maintain a high level of professionalism and establish positive rapport with every customer interaction. 

QUALIFICATIONS 

• High School diploma or equivalent. 
• College degree preferred but not required. 
• Minimum of two (2) years of customer service or order management experience. 
• Experience working cross-functionally with team members at all levels of the organization. 
• Manufacturing or industrial environment experience strongly preferred. 
• Strong organizational, time-management, communication, and problem-solving skills. 
• Proficiency with ERP systems and standard office software. 
• Proficient in Microsoft Office.  

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Metal Fabrication Quality Technician I

Classification: Hourly/Non-Exempt

Reports to: Quality Manager

Work Schedule: 1st Shift – Monday-Thursday 6am-4:30pm

SUMMARY

The Quality Technician I is responsible for ensuring that all products meet customer specifications and company quality standards. This role supports the inspection and testing of materials and products throughout various stages of the production process to maintain consistent quality and efficiency. 

DUTIES AND RESPONSIBILITIES

Primary Functions

• Follow established quality processes and procedures to inspect and audit production. 
• Perform inspections of products at various stages to verify compliance with specifications and standards. 
• Read and accurately interpret blueprints, technical drawings, and specifications. 
• Apply a strong understanding of form, fit, and function when evaluating parts and assemblies. 
• Utilize and maintain proficiency with measurement tools and equipment, including but not limited to calipers, micrometers, height gages, tape measures, and other precision measuring instruments. 
• Perform basic and complex mathematical calculations related to measurement and inspection. 
• Maintain high attention to detail and accuracy in a fast-paced manufacturing environment. 
• Maintain product flow through the quality process to prevent delays or bottlenecks. 
• Assist in achieving and sustaining quality goals and objectives. 
• Communicate effectively with production team members, supervisors, and quality personnel to resolve issues and ensure product quality.  
• Demonstrate sound judgment and decision-making in daily tasks. 
• Show willingness and ability to learn and adapt to new quality processes, procedures, and technologies (e.g., FARO arm). 
• Participate in and support 5S and housekeeping initiatives within the quality department. 
• Maintain a clean, organized, and safe work environment. 
• Work effectively both independently and as part of a team to meet department and company goals and objectives.  
• Promote teamwork and contribute to a positive and respectful workplace culture. 
• Support continuous improvement efforts to improve efficiency, safety, and product quality. 

QUALIFICATIONS 

• Strong attention to detail with a focus on safety and quality. 
• Ability to read and interpret blueprints and technical drawings. 
• Proficiency in using precision measurement tools (e.g., calipers, micrometers, height gages). 
• Ability to stand for 10–12 hours per shift and lift up to 50 lbs. 
• Strong work ethic and willingness to support team success across departments. 
• Minimum of 2 years of related experience in a manufacturing environment required.  
• Availability and willingness to work overtime as needed to support production demands.  

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Material Handler

Classification: Hourly/Non-Exempt

Reports to: Manufacturing Supervisor

Work Schedule: 1st Shift – Monday-Thursday 6am-4:30pm

SUMMARY

The Material Handler supports manufacturing operations by safely and efficiently moving raw materials, work-in-process, and finished goods throughout the facility. This role ensures production departments have the materials they need to meet schedules while maintaining safety, organization, and productivity standards. 

DUTIES AND RESPONSIBILITIES

Primary Functions

• Load and unload raw materials from storage areas and deliver materials to designated machines and workstations. 
• Transport pallets of parts and raw materials throughout the production floor using forklifts and other material-handling equipment. 
• Maintain and support production schedules by ensuring timely material availability. 
• Assist production teams as needed to support workflow and productivity goals. 
• Stack, stage, and organize materials to ensure safe and efficient operations. 
• Perform general housekeeping duties to maintain a clean, organized, and safe work environment. 
• Follow all company safety policies, OSHA regulations, and operating procedures. 
• Promote teamwork, clear communication, and a positive, respectful workplace culture. 
• Accurately follow written and verbal instructions and communicate effectively with supervisors and team members. 

QUALIFICATIONS 

• Prior experience operating electric and propane forklifts. 
• 1–2 years of forklift experience preferred. 
• Able to successfully pass the company’s forklift certification test. 
• Strong attention to safety, organization, and detail. 
• Dependable, flexible, and willing to assist where needed to support production demands. 
• Physical stamina to perform manual tasks, including lifting, bending, and standing for extended periods. 

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Deburr Operator

Classification: Hourly/Non-Exempt

Reports to: Manufacturing Supervisor

Work Schedule: 1st Shift – Monday-Thursday 6am-4:30pm

SUMMARY

The Deburr Operator is responsible for removing burrs, sharp edges, and surface imperfections from machined parts to ensure they meet quality and safety standards. This role plays a critical part in delivering finished components that meet customer specifications and supports overall production efficiency.

DUTIES AND RESPONSIBILITIES

Primary Functions

• Remove burrs, sharp edges, and excess material from metal parts using hand tools, power tools, and deburring equipment.
• Inspect parts for defects, surface finish, and conformance to specifications and drawings.
• Follow work instructions, blueprints, and quality standards to ensure accuracy and consistency.
• Use measurement tools such as calipers, micrometers, and gauges as required.
• Maintain a clean and organized work area in accordance with 5S and safety standards.
• Identify and report nonconforming parts or process issues to supervisors or quality personnel.
• Safely operate tools and equipment including grinders, sanders, files, and polishing tools.
• Support production flow by meeting daily output and quality expectations.
• Assist with basic finishing, cleaning, or packaging tasks as needed.
• Clean and organize parts for the next stage of fabrication or shipping.
• Stack parts on pallets or in bins for automated machinery or downstream processes.
• Safely handle heavy or sharp materials using proper PPE and lifting techniques.
• Adhere to all company safety policies and procedures.

QUALIFICATIONS 

• Strong attention to detail, safety, and quality.
• Ability to work independently, as a team member, and in a floating/utility capacity as needed.
• Physical stamina to perform manual tasks, including lifting, bending, and standing for extended periods.
• Previous manufacturing or deburring experience preferred, but not required.
• Ability to read and interpret basic blueprints or work instructions.
• Ability to use basic hand and power tools safely and effectively.
• Ability to stand for 10–12 hours per shift and lift up to 50 lbs.

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Production Team Lead

Classification: Hourly/Non-Exempt

Reports to: Manufacturing Supervisor

Work Schedule: 2nd Shift – Monday-Thursday 4:30pm-3am

Shift Premium: Additional $1.50 for each hour worked on 2nd shift

SUMMARY

The Production Team Lead is responsible for overseeing daily manufacturing operations on the floor, ensuring production targets, quality standards, and safety expectations are consistently met. This role serves as the first line of leadership, providing hands-on guidance, training, and support to production employees while driving continuous improvement and accountability. 

DUTIES AND RESPONSIBILITIES

Primary Functions

• Lead and support a team of production employees to meet daily output, quality, and efficiency goals. 
• Monitor workflow, staffing, and production schedules to ensure on-time completion of orders. 
• Enforce all safety policies and procedures; actively promote a safety-first culture. 
• Train, coach, and develop team members on processes, equipment, and standard work, including onboarding of new hires. 
• Perform in-process quality checks and ensure adherence to specifications, blueprints, and work instructions. 
• Troubleshoot production issues and escalate equipment or process concerns as needed. 
• Coordinate with supervisors, maintenance, quality, and other departments to resolve issues and improve performance. 
• Track and report key production metrics, including output, downtime, and scrap. 
• Support continuous improvement initiatives, including process optimization, waste reduction, and 5S standards. 
• Maintain a clean, organized, and audit-ready work environment. 
• Communicate daily job assignments, priorities, and expectations clearly to team members. 
• Provide hands-on support on the production floor to maintain workflow and productivity. 
• Assist with attendance tracking, shift handoffs, and basic administrative responsibilities. 
• Promote a professional, team-oriented work environment aligned with company values. 
• Identify and communicate production challenges, equipment issues, and improvement opportunities to leadership in a timely manner. 

QUALIFICATIONS 

• 2–5 years of manufacturing or production experience required. 
• Experience supervising or working closely with team members at all levels. 
• Excellent judgment, decision-making, and communication skills. 
• Strong work ethic and willingness to support team success across departments. 
• Strong understanding of manufacturing processes, safety standards, and quality systems. 
• Willingness to work overtime as needed. 
• Ability to stand for 10–12 hours per shift and lift up to 50 lbs. 

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Maintenance Technician

Classification: Hourly/nonexempt

Reports to: Maintenance Supervisor

Work Schedule: 1st Shift — Monday-Thursday 6am-4:30pm

SUMMARY

The Maintenance Technician is responsible for ensuring the reliable operation, safety, and upkeep of facility infrastructure, machinery, and production equipment. This role focuses on preventive maintenance, timely repairs, and continuous improvement to minimize downtime and support manufacturing operations. The ideal candidate is proactive, safety-focused, technically skilled, and a strong team player.

DUTIES AND RESPONSIBILITIES

Primary Functions

• Perform scheduled preventive maintenance on machinery, equipment, and facility systems to ensure optimal performance and longevity.
• Diagnose, troubleshoot, and repair mechanical, electrical, hydraulic, pneumatic, automation, and plumbing issues.
• Respond quickly to equipment breakdowns to minimize production downtime.
• Assist with installation, modification, and upgrades of machinery and equipment.
• Provide recommendations and feedback to improve equipment reliability and maintenance processes.
• Maintain accurate records related to maintenance activities, repairs, and inspections.
• Follow all safety standards, OSHA regulations, and company maintenance procedures at all times.
• Promote a safe work environment by identifying hazards and reporting safety concerns promptly.
• Maintain organization and cleanliness of maintenance tools, equipment, and work areas.
• Communicate professionally using company email, phone, and scheduling tools.
• Collaborate effectively with maintenance team members and other departments.
• Be available for on-call support during off-shifts as needed for urgent repairs or emergencies.
• Demonstrate a commitment to continuous learning, including travel for training when required.

QUALIFICATIONS

• Minimum of 5 years of experience in an industrial or manufacturing maintenance role.
• Strong mechanical and electrical troubleshooting and repair experience.
• Proven experience working in a manufacturing environment.
• Ability to stand for 10–12 hours per shift and lift up to 50 lbs.
• Excellent judgment, decision-making, and communication skills.
• Strong work ethic and willingness to support team success across departments.

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Mig Welder

Classification: Hourly/nonexempt

Reports to: Manufacturing Supervisor

Work Schedule: 2nd Shift — Monday-Thursday 4pm-2:30am

Shift Premium: Additional $1.50 for each hour worked on 2nd shift

SUMMARY

The Mig Welder is responsible for producing high-quality welds that meet customer specifications and blueprint requirements. This position plays a key role in ensuring the accuracy, safety, and efficiency of our production process while contributing to a collaborative and positive team environment.

DUTIES AND RESPONSIBILITIES

Primary Functions

• Interpret and work from blueprints, work orders, and weld symbols with accuracy.
• Perform mig welding on a variety of sheet metals and components, ensuring weld quality meets company and customer standards.
• Set up, adjust, and operate welding equipment, selecting the proper settings for material and weld requirements.
• Safely use measuring instruments (calipers, gauges, and measuring tapes) to verify dimensions and tolerances.
• Inspect finished welds for quality, accuracy, and compliance with specifications.
• Maintain acceptable productivity levels while meeting deadlines.
• Follow verbal and written instructions with attention to detail.
• Follow all safety procedures and maintain a clean, organized work environment.
• Promote teamwork, positive communication, and adherence to company values.

QUALIFICATIONS

• Ability to pass Sargent Metal mig weld test.
• Knowledge of welding techniques, equipment, and safety standards.
• Strong understanding of weld symbols and blueprint reading.
• Ability to stand for 10–12 hours per day and lift up to 50 lbs.
• Prior experience in metal fabrication or manufacturing a plus.

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Press Brake Operator

Classification: Hourly/nonexempt

Reports to: Manufacturing Supervisor

Work Schedule: 2nd Shift – Monday-Thursday 4:30pm-3am

Shift Premium: Additional $1.50 for each hour worked on 2nd shift

SUMMARY

The Press Brake Operator is responsible for operating CNC press brake machines to form, shape, and bend metal parts that meet blueprint specifications and quality standards. Operators are expected to monitor production runs, inspect parts, and maintain productivity goals. Operators may also perform basic machine setups as skill level and training allow, supporting cross-training and operational flexibility. 

DUTIES AND RESPONSIBILITIES

Primary Functions

• Operate CNC press brake machines safely and efficiently. 
• Monitor machine performance during production runs and adjust machine settings as needed to maintain quality. 
• Maintain acceptable production output while minimizing scrap. 
• Read and interpret blueprints and job instructions. 
• Use measuring tools such as calipers, angle gauges, and tape measures. 
• Inspect parts during production to ensure proper dimensions and tolerances. 
• Report defects or nonconforming parts to supervisor or lead. 
• Assist with tooling changes and job setup procedures. 
• Learn to select appropriate tooling and adjust machine parameters. 
• Perform basic setups independently as training and experience progress. 
• Support quick changeovers and continuous improvement efforts. 
• Build and assemble vent units, including frames, doors, and internal components. 

QUALIFICATIONS 

• Strong attention to detail, safety, and quality. 
• Ability to stand for 10–12 hours per shift and lift up to 50 lbs. 
• Strong work ethic and willingness to support team success across departments. 
• 1-2 years previous press brake experience required. 
• Ability to correctly read blueprints and accurately use measuring tools required.  

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal. 

Job Title: Entry-Level Manufacturing

Classification: Hourly/nonexempt

Reports to: Manufacturing Supervisor

SUMMARY

The Entry Level Manufacturing position provides an opportunity to begin a career in manufacturing and gain hands-on experience in a fast-paced production environment. Team members may rotate through a variety of basic operations, including simple assembly, paint line support, and unloading or handling material from laser machines. This role requires flexibility, attention to detail, and a willingness to learn. 

DUTIES AND RESPONSIBILITIES

Primary Functions

• Perform basic manufacturing tasks such as simple assembly, paint line operations, and material handling. 
• Assist with unloading parts from laser machines and moving materials to designated areas. 
• Safely operate basic hand tools and equipment as instructed. 
• Maintain productivity while meeting quality standards and production requirements. 
• Follow all company policies, safety procedures, and OSHA regulations. 
• Support housekeeping efforts to keep work areas clean, organized, and safe. 
• Communicate effectively with supervisors and team members. 
• Promote teamwork and contribute to a positive, respectful workplace culture. 
• Maintain punctual, regular, and reliable attendance. 
• Perform other duties as assigned to support production needs. 

QUALIFICATIONS

• Strong attention to detail, safety, and quality. 
• Ability to work independently, as a team member, and in a floating/utility capacity as needed. 
• Physical stamina to perform manual tasks, including lifting, bending, and standing for extended periods of time. 
• Ability to stand for 10–12 hours per shift and lift up to 50 lbs. 
• Strong work ethic and willingness to support team success across departments. 

PURPOSE STATEMENT

“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”

CORE VALUES

1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Bias for action.
6. Honor God above all else.

This job description is to outline the primary duties, qualifications, and job scope, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal.